Our Five Stage Approach
Baseline
The first stage in our process is to understand your business as it is now. We want to know what is working well and what could be improved. to do this, we will look at various key performance indicators relevant to your business, speak with your teams and engage with your clients and customers. This will allow us to help you gain an understanding from various perspectives of how your business is performing.
During the baseline stage, we will start to identify areas for improvement - highlighting these to you in a baseline report.
Involve
Effectively involving and engaging with stakeholders is crucial for the success of any project or initiative regardless of whether we are looking at quality, safety or improvement.
Stakeholders, including employees, customers, suppliers, investors, and community members, have a vested interest in the outcomes and can significantly influence the direction and success of any project.
At QSI Excel, we strongly believe that each of these stakeholder groups has a role to play in shaping the future of your business and we can facilitate a variety of workshops and engagement strategies to involve these stakeholders.
Resolution
In the fast-paced world of business, crafting effective solutions to problems is a critical skill that can drive success and innovation. At QSI Excel, we are experts in facilitating teams to generate solutions to even the most complex of business issues.
Once the problem is clearly defined, creative thinking and strategic planning come into play, allowing teams to brainstorm and evaluate potential solutions. There are a number of tools we can use to help your business to generate these solutions.
It's essential to consider both short-term and long-term impacts, ensuring that the chosen solution aligns with your company's goals and values.
Delivery
The aim of the delivery phase is to test and implement the solutions that have been generated.
At QSI Excel, we support teams to deliver improvement projects, ensuring that the initiatives are successful and sustainable. Our role in this context is to empower team members, enhance their skills, and facilitate delivery. Here are some of our key strategies:
-Establish Clear Objectives
-Foster Open Communication
-Build Trust and Relationships
-Encourage Skill Development
-Promote Problem-Solving
-Utilise Feedback Loops
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Sustain Success
Celebrating success is an essential part of acknowledging the hard work and dedication that goes into achieving goals, whether individually or as a team. Recognising accomplishments boosts morale, motivates individuals to strive for further excellence, and fosters a positive environment.
However, the journey doesn't stop at celebration; sustaining improvement is equally crucial. This involves reflecting on what led to success, identifying areas for growth, and setting new, challenging objectives.
We can facilitate this crucial stage in your continuous improvement journey.